Delivery & Returns
“Free and fast shipping guaranteed”!
Free shipping worldwide, regardless of the value of the order or the order quantity! Moreover, we attach great importance to fast delivery! Orders of articles with an “in stock” status, that are placed before noon, will be shipped on the same day. The only exception made is for orders placed on the 24th and 31st of December, on these 2 days, only orders received by 8:00 am will be shipped on the same day. Our delivery timeframes (from receipt of order) are:
|Germany:||+/- 1-2 Working days|
|Great Britain and other EU countries:||+/- 4-8 Working days|
|North America:||+/- 6-9 Working days|
|Australia:||+/- 6-10 Working days|
|Japan:||+/- 7-11 Working days|
Our shipping partners are:
Regardless of your statutory right to cancel your order or return the product, you can return any product bought on SomniShop within 30 days of receiving the product as long as the product is complete, unused and undamaged. Products that are sealed for hygienic purposes (‘personal hygiene products’) can only be returned if the packaging seal has not been broken.
You may send back the product (without previous notice) within 30 days after receiving it (the sending date will count).
After receiving the returned product in good condition we shall reimburse all payments, including the costs of delivery (with the exception of extra costs, resulting from your choise of an other type of delivery other than our standard delivery, e.g. express delivery).
You can find further details on our 30 day money back guarantee in our General Terms and Conditions.
You may use our:
return & revocation form to return a product.