Service & Complaints
With us, the customer always comes first, which is why we do everything we can to satisfy our customers. We only sell products from renowned manufacturers. Our products are made of high quality medical grade materials and are proven to be effective. In addition, we are committed to informing and educating our customers in order to guide and assist them to find the correct product for their particular problem. The correct product can change someone’s life, but an incorrect product is useless no matter how exceptional the quality is.
We regularly post new information on snoring on our website. In addition, together with the medical faculty of Erlangen we have set up a snoring test that assists snorers to accurately diagnose the exact cause of their snoring and therefore find the most suitable solution for them personally. If you have any questions or remarks, our professional telephone consultants are ready to answer all your questions during working hours.
It is, of course, possible that despite all our good intentions you are not satisfied with the product you have received. In that case you are entitled to a suitable solution, which may be an alternative product or a payment refund. You can return the product within 30 days after receipt. We check our returns daily and in case you are entitled to a refund we will refund the purchase amount as soon as possible, but no later than 14 days after receipt. For this we use the same payment method you used to execute the payment (unless otherwise agreed). Please note that many of our products are sealed for hygienic purposes (‘personal hygiene products’) and can only be returned if the packaging seal has not been broken. For more information about our 30 day money back guarantee, please refer to our General Terms and Conditions.
If you the product you received is damaged or defective in any way, please contact us directly. You can send us an Email at: firstname.lastname@example.org. Describe the complaint and send an image clearly showing the problem. Please also send us an image of the shipping packaging, in the event that it is also email@example.com. Omschrijf daarbij de klacht en stuur een afbeelding waarop het probleem duidelijk te zien is. Stuur ons ook een afbeelding van de verzendverpakking indien deze ook beschadigd is.
We will respond as soon as possible and do our utmost to solve the problem. We strive for 100% customer satisfaction. If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops. Since February 15, 2016 it has been possible for EU consumers to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not been submitted elsewhere, you are free to file your complaint using the EU platform. We do, however, advise you to first submit your complaint to us by contacting WebwinkelKeur/ValuedShops.